Terms of service

Welcome to GATO. These Terms & Conditions (“Terms”) govern your use of our website, online store, and all related services operated by GATO Enterprise (003741987-H) (“we”, “us”, or “our”).By accessing or purchasing from our website, you agree to be bound by these Terms. Please read them carefully before making any purchase.

🏬 1. About GATO

GATO Enterprise (003741987-H) is a fashion brand based in Selangor, Malaysia, offering ready-stock and limited-edition clothing items through our official online store.
Our products are available for customers in Malaysia and worldwide.

💳 2. Payments

We accept secure payments via:

  • Online Banking

  • E-Wallets

All payments are processed through our official payment gateway, Airwall-EX, which ensures your transaction information is encrypted and protected.
By completing your purchase, you confirm that the payment information provided is valid and that you are authorized to use the selected payment method.

🚚 3. Shipping & Delivery

We offer nationwide and international shipping.
Estimated delivery times:

  • West Malaysia: 3–5 working days

  • East Malaysia: 5–7 working days

  • International Orders: Delivery time varies depending on destination and customs clearance.

Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
Once your order has been shipped, tracking information will be provided (if available).

👕 4. Products & Availability

All GATO products are ready-stock and produced in limited quantities.
While we make every effort to ensure that product images and descriptions are accurate, please note that:

  • Slight color variations may occur due to lighting, photography, or display settings.

  • Measurement differences of 1–2 cm may occur due to manual production.

We reserve the right to modify, discontinue, or limit product availability at any time without notice.

🔁 5. Returns & Refunds

Our Return & Refund Policy applies to all purchases made through our online store.
Returns are accepted only for defective or damaged items within 7–14 days of receipt.
Customers are responsible for return shipping costs.

Please refer to our [Refund & Return Policy] for detailed instructions before sending back any items.

🧾 6. Pricing & Promotions

All prices displayed are in Malaysian Ringgit (MYR) unless stated otherwise.
GATO reserves the right to update pricing, promotions, or discounts without prior notice.
In the event of a pricing error, we may cancel or adjust your order accordingly and notify you.

🔐 7. Privacy & Personal Data

By using our website, you consent to the collection and use of your personal data for the purpose of:

  • Processing orders and deliveries

  • Customer service communication

  • Marketing updates, promotions, or announcements (via WhatsApp, SMS, or email)

Your information will be handled in accordance with Malaysian data protection laws and will not be shared with third parties except for order processing and delivery purposes.

You may request to unsubscribe from marketing communications at any time.

⚠️ 8. Limitation of Liability

GATO shall not be held liable for:

  • Delays, losses, or damages caused by courier services

  • Incorrect address details provided by the customer

  • Any indirect, incidental, or consequential damages arising from the use of our products or website

All items are sold “as is.” Our maximum liability is limited to the value of the item purchased.

🚫 9. Prohibited Activities

Users agree not to:

  • Misuse our website for illegal or fraudulent purposes

  • Attempt to gain unauthorized access to our systems

  • Copy or distribute GATO’s images, trademarks, or product materials without permission

📩 10. Contact Information

For any inquiries, support, or return requests, please contact:

GATO Admin
📞 011-3781 4318 (WhatsApp or Call)
📍 No. 34 Jalan Sungai Rasau D32/D, Berjaya Park Seksyen 32, 40460 Shah Alam, Selangor, Malaysia

⚖️ 11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.
By using our website or making a purchase, you agree to submit to the exclusive jurisdiction of the Malaysian courts.

🖋️ 12. Updates to Terms

GATO reserves the right to amend or update these Terms at any time without prior notice.
Changes will take effect immediately upon posting on our website.
Your continued use of our site signifies your acceptance of the updated Terms.

✅ By placing an order with GATO, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.