Shipping policy

Thank you for shopping with GATO. We’re excited to deliver your fashion pieces to you as quickly and safely as possible.
Please take a moment to review our shipping terms below.

🚚 1. Shipping Coverage

We currently ship to:

  • All states within Malaysia (West & East Malaysia)

  • Selected international destinations

If your country or region isn’t listed at checkout, please contact us at 011-3781 4318 (GATO Admin) for assistance.

⏱️ 2. Processing Time

  • All orders are processed within 1–3 working days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order has been processed and shipped, you will receive a tracking number via WhatsApp or email (if applicable).

💡 Please note that processing time is separate from delivery time.

📦 3. Delivery Time Estimates

Domestic (Malaysia)

  • West Malaysia: 3–5 working days

  • East Malaysia: 5–7 working days

International Orders

  • Delivery times vary depending on the destination, customs clearance, and courier partner.

  • Estimated timeframe: 7–21 working days

We strive to deliver your order as soon as possible, but please understand that delays caused by courier services, weather, or customs processes are beyond our control.

💰 4. Shipping Fees

  • Shipping fees are calculated automatically at checkout based on destination, order weight, and courier rates.

  • From time to time, GATO may offer free shipping promotions within Malaysia or to selected regions.

🚫 5. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failure to collect, or delivery refusal, reshipping costs will be the responsibility of the customer.
Please double-check your delivery details before completing your order.

🧾 6. Customs, Duties & Taxes (International Orders)

For international customers:

  • Import duties, taxes, or customs fees (if applicable) are not included in our prices or shipping fees.

  • These charges are determined by your local customs office and must be paid by the recipient upon delivery.
    GATO is not responsible for any delays or additional costs due to customs clearance.

🕵️ 7. Tracking Your Order

Once your order has shipped, you’ll receive a tracking link or tracking number via WhatsApp or email.
If you have not received your tracking info within 5 working days after payment, please contact our support team for assistance.

📞 8. Contact for Shipping Enquiries

For any shipping questions, delivery updates, or lost parcel concerns, please reach out to:

GATO Admin
📞 011-3781 4318 (WhatsApp or Call)
📍 No. 34 Jalan Sungai Rasau D32/D, Berjaya Park Seksyen 32, 40460 Shah Alam, Selangor, Malaysia

⚠️ 9. Disclaimer

While we work closely with reliable courier partners, GATO cannot be held responsible for:

  • Delays caused by courier operations or customs

  • Lost or stolen parcels after successful delivery

  • Shipping issues resulting from incorrect customer details

We will, however, do our best to assist you in resolving any delivery issues with the courier.

✅ By placing an order with GATO, you acknowledge that you have read, understood, and agreed to this Shipping Policy.