Refund policy

Thank you for shopping with GATO. We want you to love every piece you purchase from us. If something isn’t right, we’re here to help. Please read our return and refund terms carefully before making a purchase.

Please note:

🛍️ RETURNS

Items purchased from GATO Online may be returned within 7–14 days of receiving your order, but only in the case of manufacturing defects or damage.

To qualify for a return:

  • The item must be in its original condition, unworn, unwashed, and with all tags attached.

  • Returns must be accompanied by proof of purchase (your order number or receipt).

  • Customers are responsible for return shipping costs.

⚠️ We do not accept returns for change of mind or unwanted items.

🧾 REFUNDS

Refunds will only be issued for:

  • Damaged items

  • Defective products

  • Missing items from your order

Each claim will be reviewed carefully. We may request photos or videos as supporting documentation before approving your refund.

Once approved:

  • Refunds will be processed through the original payment method or via online transfer.

  • Please allow 5–10 business days for processing after we’ve received and inspected the returned item.

💡 We do not offer refunds for change of mind or non-defective items.

🔄 EXCHANGES

We currently do not reserve stock specifically for exchanges.
If you wish to exchange an item:

  1. Return the defective or damaged item according to our return process.

  2. Place a new order for your desired item (subject to availability).

This helps us keep our inventory accurate and ensures you receive your replacement faster.

📸 HOW TO REQUEST A RETURN OR REFUND

Before returning any item, please contact our GATO Admin to start your return process:
📞 011-3781 4318 (WhatsApp or Call)

Our team will guide you through the next steps and confirm the return address.

📦 RETURN ADDRESS

GATO
No. 34 Jalan Sungai Rasau D32/D
Berjaya Park Seksyen 32
40460 Shah Alam, Selangor
Malaysia

💬 NOTE

  • All return and refund requests must be made within 7–14 days from the date you received your order.

  • GATO reserves the right to reject returns or refunds that do not meet the conditions stated above.

  • We appreciate you're understanding and cooperation as we strive to maintain quality and fairness for all our customers.